Today, TikTok is the most used social media platform, with 1.9 billion users worldwide.
But like any platform, there may be some problems that cause TikTok to be disabled or suspended, as users of the app have recently complained about its deletion of clips that capture violence in Gaza against the backdrop of the Israeli aggression since October 7, 2023.
In this regard, the newspaper “The Guardian” on Thursday published documents revealing the inability of those in charge of the application to evaluate the content circulating on the platform “TikTok” because it deleted an internal tool dedicated to reporting videos published in foreign languages.
Foreign videos are no longer understood
The Guardian was told that moderators assigned to work in English previously had access to a button to indicate that the video or post was not in their language.
Internal documents seen by the newspaper show that the button called ‘Not my language’ or ‘foreign language’ appears under the ‘Escalate’ menu, and once clicked, the video will be sent to other colleagues who understand the language.
The update to delete the ‘Not My Language’ button means that moderators in Europe will no longer be able to report that they don’t understand videos in foreign languages, for example, in Arabic and Hebrew, which are understood to appear more frequently in video queues.
However, about six to nine months ago the button was removed without explanation, according to a TikTok source. In recent examples seen by the Guardian, the button does not appear in videos, including a foreign-language video.
Without ‘not my language’ button content cannot be evaluated
This means that TikTok moderators will often have to rely solely on what they see in videos, as sometimes they can’t understand the words they hear.
In these cases, moderators can only apply policies to clear and visible signs of a violation of the guidelines.
When moderators raised these concerns, their advice was to translate foreign video lyrics through Google Translate, but this is not possible, as speed is an important factor in evaluating TikTok’s admin services, and the use of Google Translate is time-consuming.
TikTok has previously stated that it employs thousands of admins globally who are provided with extensive training and a set of tools to keep the app’s platform secure.
The allegations of the disappearance of the language button come as TikTok prepares to launch several initiatives to address complaints related to the coverage of the Israeli aggression on Palestine on its platform, according to the previous source.